Return Policy
- Items must be in original condition with tags attached. Items must be unwashed, unworn and no products used on items. Items must not have had any alteration carried out on it
- Clearance items and Sample items are end of line items and cannot be returned for an exchange, refund or store credit.
- Please purchase carefully
- Item must be sent back with a returns form (which our team will email to you).
- Please include this in your return parcel so we can identify the parcel.
- Masks are non returnable or exchangeable due to health & safety reasons.
- We do not offer returns for 'change of mind'.
- We do not offer refunds, exchange or store credit for change of mind.
- Please purchase carefully when placing your order.
- Refunds for full priced items only, we can offer you a store credit or exchange for another item of the same value if you bought the item on sale. So please choose carefully.
- You have 10 days to notify us if your parcel is delivered damaged.
- You have 7 days from date of dispatch, to notify us if your parcel has not been received.
We reserve the right to refuse a return if the item does not meet these requirements.
- The customer will be responsible for the shipping cost to return the item back to us. We recommend using a shipping method with tracking, as we are not accountable for return parcels lost in transit.
- From 23 September 2024, we are updating our shipping charge to:
- $14.99 for Waiheke Island
- $12.99 rest of New Zealand
- $19.00AUD for Australia
- If you send your item back for a refund please note there is a $5.00 handling fee that covers restocking, and covering to cost of refund fees accrued from third party payment providers.
If you would like to return/exchange an item for a different size/style. The item must be returned to us within 10 days upon receiving it.
For an exchange of a different style, the item that you would like to exchange for, must be of the same value as the original purchased item.
Please email returns@chingaclothing.co.nz with your order number, shipping address and the item you ordered. Our team will email a return form for you to complete and include in your returning parcel.
Once your return arrives into our warehouse, please allow up to 5 business days for your return to be processed. You will receive an email notification once completed.
If the item that you would like to exchange for, is out of stock , we will then notify you via email and process a store credit automatically.
Unfortunately we are unable to hold items for exchanges as the inventory moves too fast.
For all returns and exchanges, a postage fee is applicable: $14.99 for Waiheke Island, $12.99 for New Zealand and $15.00 for international returns. This fee covers the expenses related to postage and handling, ensuring the efficient processing of returns.
If you send your item back for a refund please note there is a $5.00 handling fee that covers restocking, and covering to cost of refund fees accrued from third party payment providers.
You are unable to return an item in exchange for another item on a different bundle offer.
If you have purchased an item on a bundle offer, it can only be exchanged for an item which is on the same bundle offer.
We aim to provide top quality products. If you do find that your item is faulty, please contact us as soon as you notice the faulty.
Please email returns@chingaclothing.co.nz with your order number, shipping address and attach photos of the fault.
Our returns team will be in touch with you and send you a return form to complete and include in your returning parcel.
We will not be able to accept an item as faulty if the item was purchase more than 60 days ago, if the item has been worn, washed/washed not accordingly to the garment care instructions or have had product used on it.
We will assess the product once it arrives into our warehouse before we can find a resolution for you.
After assessment, and we find that the product you have bought is faulty, we will provide a remedy as required by the Consumer Guarantees Act. (We will not be able to accept any item as faulty if the item did not follow the care label)
We work hard to ensure all orders are sent out accurately but mistakes can happen. We apologise for the inconvenience if an incorrect item has been sent to you.
Please email returns@chingaclothing.co.nz with your order number, shipping address and the item you ordered and the incorrect item you received. (Please attach photos). We can then try our very best to resolve this for you!
Sample items are listed in the Samples tab on our website.
These samples are one off items that cannot be returned for an exchange, refund or store credit. Please purchase carefully.
Please note that our returns department will be closed from 19 December 2025 to 12 January 2026.If you need to lodge a return, please contact us either before 19 December or after 12 January. Any returns that fall within this period will still remain valid. We simply ask that you contact us at your earliest convenience, either side of these dates, so we can assist you as soon as possible once we reopen. Thank you for your understanding and continued support over the holiday period.
