FAQ'S
If you would like to get in touch with us regarding your order or you have a question, please check out our FAQ's below.Please check your order confirmation and check if its an pre order item.
Please allow 2 business days for our team to get back to you. We are closed during the weekend and public holidays, If you have emailed on a weekend, please allow 2 business days for a response. Thank you for your patience.
For further information, please see our more detailed FAQ's section below.
What payment methods do you offer? The payment methods that we offer are credit/debit card, Afterpay, Zip Pay, Paypal. These options will show at Check out - Payment section. If you would like to pay by Afterpay, Laybuy or Zip Pay. Please ensure the credit card option is not ticked so that the other payment methods will show up.
I can not find the size guide? Our size guides are now located on each item. Click on the item you would like to know the sizing of, once you have clicked the product scroll down to the bottom of the product description and you will find the size guide for that item.
If the tracking status for your parcel is delivered however you have not received your parcel, please check around your property and your house to ensure it has not been left outside or taken in by another member of your household.
If you still cannot find your parcel, please try contacting NZ Couriers directly as they will be able to tell you where they have left your package.
Once you have contacted NZ Couriers and are still unable to locate your parcel, please email us at info@chingaclothing.co.nz with your order number and let us know that you have contacted NZ Couriers and we can the start to investigate and possibly file a claim.
Check the product you have ordered. We have pre-orders items, these require different processing times. You will find more information under the product description.
General orders will be shipped within 3-5 business days, the day after purchase.
Once your order is ready to be dispatched, you will receive a shipping confirmation email with the tracking details.
I have not received my order?
If you have not received your parcel within 7 days of receiving a shipping confirmation email, please contact us as soon as possible as NZ Couriers is unable to process claims for items posted more than 14 days from date of posting to the first point of contact made to NZ Couriers.
How do I track my order?
Once your order is ready to be dispatched you will receive your tracking details to track your order online. You will then be able to track your order via the online tracker. Tracking information should be available as soon as you receive this email; however, please note that until the carrier updates their system with your tracking information, you will be unable to track your order.
If your email is regarding returns and exchanges, please read the Return Policy at the footer of the website and email returns@chingaclothing.co.nz with your order number.
The customer will be responsible for the shipping cost to return the item back to us. We recommend using a shipping method with tracking, as we are not accountable for return parcels lost in transit.
For all returns and exchanges, a postage fee is applicable: $14.99 for Waiheke Island, $12.99 for the rest of New Zealand and $15.00 for international returns. This fee covers the expenses related to postage and handling, ensuring the efficient processing of returns.
If you send your item back for a refund please note there is a $5.00 handling fee that covers restocking, and covering to cost of refund fees accrued from third party payment providers.
Store credit code is not working due to a site wide sale?
If you would like to use your store credit while we have a site wide sale running and your code cannot be used, please email us at info@chingaclothing.co.nz and we will be able to assist you.
Discount code is not working?
Discount codes can not be used in conjunction with another code. Items that are on a bundle offer already has an automatic discount code applied to them, therefore you will not be able to apply another discount code on top of this.
