FAQ'S

Where is my order?
Please allow 3-5 business days for your order to be processed and dispatched from our warehouse. However please note that these times may increase during holidays and sale times.

Once your order is ready to be dispatched, you will receive a shipping confirmation email with the tracking details. See our Shipping and Tracking page for more information. Once your order is ready to be dispatched, you will receive a shipping confirmation email with the tracking details.

I have not received my order?
If you have not received your parcel within 7 days of receiving a shipping confirmation email, please contact us as soon as possible as NZ Couriers is unable to process claims for items posted more than 14 days from date of posting to the first point of contact made to NZ Couriers.

How do I track my order?
Once your order is ready to be dispatched you will receive your tracking details to track your order online. You will then be able to track your order via the online tracker.

Tracking information should be available as soon as you receive this email; however, please note that until the carrier updates their system with your tracking information, you will be unable to track your order.

My tracking status is 'delivered' but I did not receive my parcel.
If the tracking status for your parcel is delivered however you have not received your parcel, please check around your property and will your household to ensure it has not been left outside or taken in by another member of your household.

If you still cannot find your parcel, please try contacting NZ post yourself directly as they will be able to tell you where they have left your package.

Once you have contacted NZ Post and are still unable to locate your parcel, please then email us at info@chingaclothing.co.nz with your order number and let us know that you have contacted NZ Post and we can file a claim with NZ Post.

Can I cancel or change my order?
- You may cancel your order within 24 hours of placing your order.
- Upon cancelling your order you will recieve a full refund to your method of payment withing 3-5 business days.
- You will be charged a cancellation fee at a flat rate of $3.99.
- All items brought on sale are final and are not eligible for cancellation.
- Once you receive your order, you may return any products just by following our Return Policy.
- Cancellations cannot be processed after 24 hours as our team will have already begun working on your order. Once the 24-hour window has passed, we are committed to fulfilling your order as efficiently as possible.

Can I place my order now and have it delivered on a specific date?
We cannot hold items for orders as we have a smaller team and once your order is placed, it will already be in the process of getting picked and packed. We are unable to make any changes including adding a discount, changing the style and size for your order.

Can I change my shipping address?
Your delivery address may be changed, but it depends on the time you request for it to be changed, as sometimes your order may have already been processed. If you have received a shipping confirmation email it means your order has been dispatched and we will not be able to make any changes on our end. Please call our carrier and ask if it's still possible to change your shipping address or redirect your parcel. A change of address can delay the delivery by 1-2 working days.I recently purchased an item online and now it's discounted.

Can I get the discounted price?
Pricing on the website is subject to change without notice. Orders placed before promotions are not eligible to receive new promotions or discounts. We reserve the right to cancel any order due to unauthorized, altered, or ineligible use of the offer, and to modify or cancel any promotion due to unforeseen issues.

Can I return an item in exchange for another item that is on a different bundle offer?
Unfortunately you are unable to return an item in exchange for item that is on a different bundle offer. If you have purchased an item on a bundle offer, it can only be exchanged for an item that is on the same bundle offer.

We reserve the right to refuse a return if the item does not meet these requirements.

The customer will be responsible for the shipping cost to return the item back to us. We recommend using a shipping method with tracking, as we are not accountable for return parcels lost in transit.

For all returns and exchanges, a postage fee is applicable: $14.99 for Waiheke Island, $12.99 for New Zealand and $15.00 for international returns. This fee covers the expenses related to postage and handling, ensuring the efficient processing of returns.

If you send your item back for a refund please note there is a $5.00 handling fee that covers restocking, and covering to cost of refund fees accrued from third party payment providers.

I made a Pre Order purchase. When will I get my order?
Orders with any pre-order items will ship when items arrive. Want other items sooner? Extra shipping fee applies. Contact us for details.
- ETA is stated in the title of the product and the description.
- Custom delays are out of our control. Please allow that time.
- No refunds for pre-orders after your order has been placed for more than 10 days.

What are your rates for shipping please?
From 23 September 2024, we are updating our shipping charge to
:- $14.99 for Waiheke Island
- $12.99 rest of New Zealand
- $15.00 for Australia